The basis on which fees will be charged is informed at the time of engagement. When payment of fees is to be made is set out in our Standard Terms of Engagement. We may deduct from any funds held on your behalf in our trust account any fees, expenses or disbursements for which we have provided an invoice.
PROFESSIONAL INDEMNITY INSURANCE:
We hold professional indemnity insurance that meets or exceeds the minimum standards specified by the Law Society. We will provide you with particulars of the minimum standards upon request.
LAWYERS FIDELITY FUND:
The Law Society maintains the Lawyers Fidelity Fund for the purposes of providing clients of lawyers with protection against pecuniary loss arising from theft by lawyers. The maximum amount payable by the Fidelity Fund by way of compensation to an individual claimant is limited to $100,000.00. Except in certain circumstances specified in the Lawyers & Conveyancers Act 2006 the Fidelity Fund does not cover a client for any loss relating to money that a lawyer is instructed to invest on behalf of the client.
We maintain a procedure for handling any complaints by clients, designed to ensure that a complaint is dealt with promptly and fairly.
If you have a complaint about our services or charges, you may refer your complaint by letter or email at: firstname.lastname@example.org to the Principal of Avondale Law who has overall responsibility for your work.
If you are not satisfied with that principal's response to your complaint, the Law Society also maintains a complaints service and you are able to make a complaint to that service. To do so you should contact the Law Society. [New Zealand Law Society, PO Box 5041, Lambton Quay, Wellington 6145, Telephone (0800-261-801)].
CLIENT CARE AND SERVICE:
The Law Society's client care and service information is set out below:
Act competently, in a timely way, and in accordance with instructions received and arrangements made protect and promote your interests and act for your free from compromising influences or loyalties. Discuss with you your objectives and how they should best be achieved. Provide you with information about the work to be done, which will do it and the way the services will be provided.